returns

Instructions for returns:

1. Request a return:

• To start a return, log in to your customer account on our website.
• Navigate to your order history and select the order you would like to return.
• Follow the instructions to initiate the return process.

2. Prepare packaging:

• Pack the items securely in the original packaging or use comparable shipping packaging.
• Enclose the invoice or a delivery note.

3. Generate return label:

• In your customer account you will find the option to generate a return label.
• Please note that returns will incur shipping costs that will not be refunded.

4. Shipping the return:

• Attach the return label to the package so that it is clearly visible.
• Choose a shipping service of your choice, pay the shipping costs and send the package to the address specified on the label.

5. Refund:

• After we receive and inspect the return, the refund will typically be processed within [number] business days.
• The refund will be made to the original payment method.

Notes on shipping costs and environmental protection:

• Please note that for environmental reasons we do not reimburse return shipping costs.
• The return shipping costs are borne by the customer.
• We recommend choosing eco-friendly shipping options.

Contact and support:

• If you have any questions about the return process or need support, our customer service is available to you using the contact form.